Terms of Service
All service plans and service plan renewals are to be paid in full upon starting a service plan.
As the customer you are responsible for maintaining your grass height to ensure maximum cleaning of your yard, access into and out of the yard (if we are unable to clean due to access, you will be charged for that cleanup), immediate notification of any changes in the number of pets and prompt payment of balances are due prior to starting any service plan. Our service plans do not include removing waste from decks,patios, porches and etc.. If you wish to have us remove the waste from there please contact us or notify your technician for an quote for the additional service.
A $1.50 per month fee will be charged for paper invoicing. There is no charge for email invoicing. Billing statements will be mailed at least an month prior to services are rendered. Payment will be due within 14 days of billing.
Inclement weather may make it hazardous or impossible to make a scheduled cleanup. In this event, we will be responsible for servicing your yard as soon as possible. If we are unable to make-up that service cleanup, we will visit your home the next business day if weather permits.
We are a Family Owned and Operated Company, we will need time to spend with our loved ones and pets as well. There may be 2-4 weeks out of the year, divided up throughout the year, that there will be no service but you will be notified a minimum of a week in advance. Service/Payment will resume as scheduled as we will be cleaning up upon starting the service back up.
Balances due that is not received within twenty (21) days of renewal date will be charged a $25.00 monthly late fee. Balance due, not received within thirty (30) days will be sent to collections and charged a $50.00 collection fee.
A $40.00 fee will be charged on any returned check.
If for any reason your pet(s) will not be home for a certain period of time(i.e. vacation, illness, etc.) and you do not wish to be charged for an unnecessary visit(s), please call or email us at least 48 hours in advance to suspend service.
Palmetto Scoopers Inc. assumes no liabilities for damages to yards, gates, pets or other properties.
Fees and Promotions are subject to change at any time. In this circumstance we notify you at least two (2-3) weeks prior to any changes.
Either party may terminate service (in writing or email) at any time. Unpaid balances are due within 14 days. Or will be sent to an collections agency if delinquent past 30 days.
By initiating service, both parties agree to the terms above and responsibilities.